Last updated: 24 October 2026
This privacy policy explains how Foxstern Marketing collects, uses and protects your personal information when you visit foxsternmarketing.co.uk, get in touch with us or become a client. We’ve tried to keep it readable. If anything isn’t clear, just ask.
Who We Are
Foxstern Marketing is a trading name of Foxstern Limited, a company registered in England and Wales. We are the data controller for the personal information described in this policy.
- Address: Cromwell House, Crusader Road, Lincoln LN6 7YT
- Email: hello@foxsternmarketing.co.uk
- Phone: 020 3576 2795
What Information We Collect
Information you give us
When you fill in our enquiry form, email us, call us or book a call, we may collect your name, email address, phone number, company name, location and anything you tell us about your business and what you’re looking for.
Information about clients
If you become a client, we also hold the details we need to deliver our services and invoice you, such as billing contacts, account access you share with us (for example Google Ads, Meta or your website) and records of our work together.
Information collected automatically
When you visit our website, we and our service providers may collect technical information such as your IP address, browser type, device, pages visited and how you arrived at the site. Some of this is collected using cookies. See the Cookies section below.
How We Use Your Information
- To reply to your enquiry and talk to you about our services
- To provide, manage and invoice the services you’ve asked for
- To keep records for accounting, tax and legal purposes
- To understand how people use our website so we can improve it
- To send you occasional updates about our services, only where you’ve agreed or where the law allows it. You can opt out at any time
We don’t sell your personal information, and we never will.
Our Lawful Bases
Under UK GDPR, we rely on the following lawful bases:
- Legitimate interests: replying to enquiries, running and improving our business and website
- Contract: providing services to clients, or taking steps at your request before entering into a contract
- Legal obligation: keeping financial and tax records
- Consent: non-essential cookies and certain marketing emails. You can withdraw consent at any time
Who We Share Your Information With
We only share personal information when we need to, with trusted providers who help us run our business, such as:
- Website hosting and maintenance providers
- Google (for example Google Analytics and Google Search Console via Site Kit)
- Email, CRM and form tools we use to manage enquiries
- Accounting software and professional advisers, such as our accountant
- Advertising platforms such as Google and Meta, when running campaigns for our own business
We may also share information if the law requires it.
International Transfers
Some of our providers, such as Google and Meta, may process data outside the UK. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations or approved contractual clauses.
How Long We Keep Your Information
We keep enquiry information for up to 24 months after our last contact, unless you become a client. Client records are kept for as long as we work together and then for up to 6 years for accounting and legal reasons. After that, we delete or anonymise them.
Cookies
Cookies are small files stored on your device. We use essential cookies to make the website work and, with your consent where required, analytics and marketing cookies to understand how the site is used and to measure our own advertising. You can control or delete cookies in your browser settings.
Your Rights
You have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct anything that’s wrong
- Ask us to delete your information
- Object to or ask us to restrict how we use it
- Ask us to transfer your information to someone else
- Withdraw consent where we rely on it
To use any of these rights, email hello@foxsternmarketing.co.uk. We’ll respond within one month.
Keeping Your Information Safe
We use sensible technical and organisational measures to protect your information, including secure hosting, access controls and strong passwords. No system is perfectly secure, but we take security seriously.
Complaints
If you’re unhappy with how we’ve handled your information, please talk to us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.